Privacy Policy (The Boring Legal Stuff)

At Technically Out Of Level ("we," or "us"), we value the privacy of individuals who use our websites and related services (collectively, our "Services"). This Privacy Notice explains how we collect, use, and share the personal information of users of our Services ("users," "you," or "your"). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice.

Personal information is information that identifies or could be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonymized) or aggregated information derived from personal information.

We may collect a variety of personal information and other information about you or your devices from various sources, as described below.

Registration Information. If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address. We may also collect certain demographic information when you register for our Services, including your age, gender, personal interests, income, and/or marital status.

Communications. If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.

Events. If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, address, title, company, phone number, or email address, as well as specific information relevant to the event for which you are registering.

User Content. We may allow you and other Users of our Services to share their own content with others. This may include posts, comments, reviews, or other User-generated content. Unless otherwise noted when creating such content, this information may be shared publicly through our Services.

Payment Information. If you make a purchase through our Services, your payment details (like your credit card number, billing address, and shipping address) are collected to process your transaction. Because we run our own custom website and handle our own checkouts, we partner with secure, third-party payment processors. We maintain strict PCI DSS compliance standards to ensure your checkout is secure, and we never store your full credit card numbers directly on our own servers.

• Device and Usage Data: When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, operating system, and how you interact with our pages.
• Cookies: We use cookies and similar tracking technologies to keep track of what is in your cart, understand how you navigate the site, and improve your overall shopping experience.

We use the information we collect to keep the workshop running and get your gear to you. Specifically, we use it to:

• Process, fulfill, and ship your orders.
• Communicate with you about your purchases, custom requests, or customer support inquiries.
• Send you updates or marketing emails (only if you opted in, and you can unsubscribe at any time).
• Improve our website and operations.
• Detect and prevent fraud or security incidents.

We do not sell your personal information. We only share it in the following necessary situations:

• Service Providers: We share information with third-party companies that help us run our business, such as payment processors, shipping carriers, and website hosting services.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. While we work hard to secure your data, please remember that no method of transmission over the internet or electronic storage is 100% secure.

• Account Information: You can update or delete your account information at any time by logging into your account settings or contacting us directly.
• Marketing Communications: If you no longer wish to receive our updates, you can opt out at any time by clicking the "unsubscribe" link at the bottom of our emails.

We may update this Privacy Notice from time to time as our shop grows or legal requirements change. If we make significant changes, we will notify you by updating the date at the top of this policy or posting a notice on our website.

If you have any questions about this Privacy Notice or how we handle your data, please reach out to us:

• Email: t.o.o.l@outoflevel.com
• Location: Everett, Washington Area